PRIVACY NOTICE

Effective Date: SEPTEMBER 6 2023

This privacy notice discloses the privacy practices for professionalroofers.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Use of reCAPTCHA

To protect our website and our users from spam and abuse, we may implement Google’s reCAPTCHA on certain areas of our site, such as contact forms and registration pages. reCAPTCHA is a service provided by Google Inc. that allows us to confirm that only real people and not spambots are able to submit forms on our website. When you fill out a form protected by reCAPTCHA, you will be asked to complete a challenge to prove that you are human. The reCAPTCHA service may collect information from your device such as your IP address and other data, which is sent to Google and is subject to their Privacy Policy and Terms of Service.

By using reCAPTCHA, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google’s Privacy Policy can be viewed at https://policies.google.com/privacy, and Google’s Terms of Service can be viewed at https://policies.google.com/terms.

We do not control and are not responsible for Google’s data collection and processing; consult Google’s Privacy Policy for the most accurate and updated information concerning their data practices. If you prefer not to use reCAPTCHA, please contact us directly to arrange alternative means of verifying your submissions to our website.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 416-604-9765 or via email. 

Registration
 

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Sharing

We use an material supply company to deliver material orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Terms & Conditions

PROFESSIONAL ROOFERS (a division of UXDU Contracting Inc.) offers one of the best residential and commercial warranties around.

Whereas most warranties cover only labour charges, leaving the customer to pay for material, tear off and disposal, Professional Roofers strives to go the extra mile and provide the customer with peace of mind and offers a non-prorated* warranty.

Our non-prorated* warranty covers: LABOUR, MATERIALS, TEAR OFF, and DISPOSAL.

If you have problems with your new roof and which relates to a defect in the materials. Professional Roofers will cover you according to the manufacturer’s warranty specifications for the materials we used on your house or building if the manufacturer fails to fulfil its own warranty for some reason other than the act(s) or default(s) of the customer.

ROOF SHINGLES: Our non-prorated* warranty is from 10 to 15 years depending on the package you choose when you sign the contract.

METAL ROOF: Our non-prorated* warranty is 15 years depending on the package you choose when you sign the contract. Our warranty does not cover animal damage, wind damage or any other acts of Mother Nature, discolouration, fading, corrosion, rust, fire, falling objects, or if the roof is mishandled, modified, or altered.

FLAT ROOF: We offer a five (5) year limited* warranty with respect to defects in installation.

EAVESTROUGH AND METAL WORK: We offer a five (5) year limited* warranty with respect to defects in installation and a twenty-five (25) year limited* warranty with respect to defects in materials.

SMALL REPAIRS: Normally we offer a one (1) year warranty for the area which we repair, only. However, if the problem occurs again during the one (1) year period, we are always willing to go back one more time to try and find a solution free of charge. If the problem continues thereafter, Professional Roofers will usually suggest a larger repair or new installation for which there will be an additional charge. If a whole new roof is required, the fee for the repair previously charged will be deducted from cost of the new roof.

*LIMITED WARRANTY – UXDU’s and Professional Roofer’s limited warranty only applies to damage to the shingles which have been installed by UXDU and which damage results directly from improper installation of the shingles by UXDU’s employees.

The limited warranty does not apply to defects in the shingles, nor does the limited warranty cover damage to the shingles caused by lifting or loosening of the shingles, or shingles being blown off or fall due to damage resulting directly or indirectly from wind, rain, sleet, hail or any other weather conditions. Any damaged caused by any one other than UXDU’s employees.

Other roofers second opinions will not be considered in our warranty. Any issues related with our work, must be notified to Uxdu Contracting Inc. (Professional Roofers). Defamation, slander, or bad propaganda, Professional Roofers reserves the right to nullify and terminate roof warranty and/or take legal action up to $200,000.00.

This limited warranty applies only to the supply and installation of shingles and does not cover any labor or material required with respect to the roof deck, roof trusses or rafters.